Agent Test

 

 

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About You: First name: * Last name: * Telephone: * Email address: * Agency Name: * IATA/CLIA NUM: * Address: * Address 2:    City: * ZIP code: * State/Province: * --------------------- select one --------------------- ----/ United States: /---- Alabama Alaska Arizona Arkansas California Colorado Connecticut Delaware Florida Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carolina North Dakota Ohio Oklahoma Oregon Pennsylvania Puerto Rico Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virginia Washington Washington DC West Virginia Wisconsin Wyoming ----/ Canada: /---- Alberta British Columbia Manitoba New Brunswick Newfoundland and Labrador Northwest Territories Nova Scotia Nunavut Ontario Prince Edward Island Quebec Saskatchewan Yukon Territories Other Country/Region: * --------------------- select one --------------------- United States Canada Afghanistan Aland Islands Albania Algeria American Samoa Andorra Angola Anguilla Antarctica Antigua and Barbuda Argentina Armenia Aruba Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bosnia and Herzegovina Botswana Bouvet Island Brazil British Indian Ocean Territory Brunei Darussalam Bulgaria Burkina Faso Burundi Cambodia Cameroon Cape Verde Cayman Islands Central African Republic Chad Chile China Christmas Island Cocos (Keeling) Islands Colombia Comoros Congo Congo, The Democratic Republic of the Cook Islands Costa Rica Cote D'Ivoire Croatia Cuba Cyprus Czech Republic Denmark Djibouti Dominica Dominican Republic Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia Falkland Islands (Malvinas) Faroe Islands Fiji Finland France French Guiana French Polynesia French Southern Territories Gabon Gambia Georgia Germany Ghana Gibraltar Greece Greenland Grenada Guadeloupe Guam Guatemala Guinea Guinea-bissau Guyana Haiti Heard Island and McDonald Islands Holy See (Vatican City State) Honduras Hong Kong Hungary Iceland India Indonesia Iran, Islamic Republic of Iraq Ireland Israel Italy Jamaica Japan Jordan Kazakhstan Kenya Kiribati Korea, Democratic People's Republic of Korea, Republic of Kuwait Kyrgyzstan Lao People's Democratic Republic Latvia Lebanon Lesotho Liberia Libyan Arab Jamahiriya Liechtenstein Lithuania Luxembourg Macao Macedonia, The Former Yugoslav Republic of Madagascar Malawi Malaysia Maldives Mali Malta Marshall Islands Martinique Mauritania Mauritius Mayotte Mexico Micronesia, Federated States of Moldova, Republic of Monaco Mongolia Montserrat Morocco Mozambique Myanmar Namibia Nauru Nepal Netherlands Netherlands Antilles New Caledonia New Zealand Nicaragua Niger Nigeria Niue Norfolk Island Northern Mariana Islands Norway Oman Pakistan Palau Palestinian Territory, Occupied Panama Papua New Guinea Paraguay Peru Philippines Pitcairn Poland Portugal Puerto Rico Qatar Reunion Romania Russian Federation Rwanda Saint Helena Saint Kitts and Nevis Saint Lucia Saint Pierre and Miquelon Saint Vincent and the Grenadines Samoa San Marino Sao Tome and Principe Saudi Arabia Senegal Serbia and Montenegro Seychelles Sierra Leone Singapore Slovakia Slovenia Solomon Islands Somalia South Africa South Georgia and the South Sandwich Islands Spain Sri Lanka Sudan Suriname Svalbard and Jan Mayen Swaziland Sweden Switzerland Syrian Arab Republic Taiwan, Province of China Tajikistan Tanzania, United Republic of Thailand Timor-leste Togo Tokelau Tonga Trinidad and Tobago Tunisia Turkey Turkmenistan Turks and Caicos Islands Tuvalu Uganda Ukraine United Arab Emirates United Kingdom United States Minor Outlying Islands Uruguay Uzbekistan Vanuatu Venezuela Viet Nam Virgin Islands, British Virgin Islands, U.S. Wallis and Futuna Western Sahara Yemen Zambia Zimbabwe The Test: What have you learned about small-ship cruising? 1. Which of the following cruise lines uses only shallow-draft vessels? 2. Which statment about small-ship cruisers is incorrect ? Princess Cruises They tend to be technologically sophisticated Cruise West They tend to have above-average incomes Celebrity Cruise Line They're driven more by value than by cost Norwegian Cruise Line They're on average, 40-70- years old Holland America They tend to be less sociable with other passengers   3. When qualifying the niche client, you sholuld: 4. During which sales step is the use of features / benefits langauge most critical? Take Notes Opening Use open-ended questions Qualifying Determine client's psychographic profile Recommending All of the above Handling Objections None of the above Closing   5. Which of the following is not a usual feature of small-ship cruises? 6. Which of the following statements is more true of niche clients than of mass-market ones? Informal or casual style They tend to have average income levels Widely varied itineraries They tend to be independent, and to know what they want Assigned-seat dining They tend to take shorter vacations Focus on the destination They tend to need considerable help in making decisions Expert lecturers They have, on average, a high-school education level   7. When recommending small-ship cruise products to a niche client, you should recommend how many specific cruises? 8. About what percentage of small-ship cruise guests are first-time cruisers? Only One 75% No more than four 62% Three 40% One or Two 33% None: they won't need you to make a recommendation 25%         9. Which is not true of potential small-ship cruise clients? 10. Which of the following ships visits Mexico? Are over 40 years old Spirit of Yorktown Tend to be followers Star Clipper Are retired World Discoverer All of the above Queen of the West None of the above Normandie         11. Of the following, which is not usually a specific characteristic that is distintive to all expedition-type cruises? 12. the Galapagos Islands are located...? A "hint " of discomfort Off the coast of Africa Onboard formality Off the coast of Alaska Expert Lecturers In the Indian Ocean All of the above Off the coast of South America None of the above In the Caribbean         13. On which of the following vessels would a man most likely have to wear a jacket to dinner? 14. Which of the following companies does not operate masted sailing vessels? Seabourn's Legend Windjammer Barefoot Cruises Cruise West's Spirit of Endeavour Start Clippers Quark Expedition's Yamal Windstar Cruises Windjammer Cruises' Fantome Cruise West All of the above None of the above         15. More than half of potential small-ship cruise clients: 16. The likes and dislikes of a client are described by the term: Tend to be less sociable than large ship cruise clients Niche Are more interested in cost than in anything else Demographics Tend to be wary of new experiences Psychographics All of the above All of the above None of the above None of the above         17. Ships taking over a certain number of passengers must meet international standards for safety and hygeine. What is that number of passengers? 18. Which of the following is true about mass market cruises? 100 The focus is often on what's inside the ship 50 They feature itineraries which stop at major ports 25 They are designed to appeal to a large number of people 12 All of the above 6 None of the above         19. Which of the following ships is not a masted sailing ship? 20. Which of the following vessels might best be characterized as a "soft adventure " cruise ship? Yankee Clipper Cruise West's Spirit of Alaska Wind Star Linblad Expedition's Sea Bird Star Flyer Abercrombie & Kent's Explorer II Spirit of Nantucket All of the above All of the above are masted sailing ships None of the above         21. Which statement is true about most small-ship dining? 22. WProviding true added value to your travel agent /client relationship, means exploring your clients interests and take opportunities for up-selling cruises. Which of the following are examples of up-selling cruises? Passengers can dine at any time they want Pre- or post-cruise packages Coat and tie are required at dinner only Upgrading stateroom Meals are excluded fro mthe cruise price Land-tour add-ons There's a single seating, and it's open Travel Protection Several Seatings are scheduled since the dining room is too small to accommodate everyone All of the above     None of the above         23. What is the "key " to the paddlewheeler and steamship experiences? 24. Which of these rules should you follow when encountering client objections? Pampering Change the subject Adventure Clarify the client's objections Nostalgia Avoid discussing their fears Formality All of the above None of the above None of the above         25. Which of the following offers Pacific Northwest cruises?   KD River Cruises     Quark Expeditions     Abercrombie & Kent     Peter Deilmann Europamerica     Cruise West